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Privacy Policy

In the UK you have certain rights in terms of how businesses collect, use and store your personal details. In the UK these are contained within a set of regulations normally abbreviated to GDPR.

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Our contact details

FromNo19

E-mail: info.fromno19@gmail.com

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The personal information we collect

We currently collect and process the following information provided by you:

  • Your name and contact details

  • The details of your order or enquiry

  • Your payment details

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you to process your order or enquiry.

We use the information that you have given us in order to process your order or enquiry. We do not sell or distribute your information except in the process of fulfilling your order (for example credit card companies may carry out checks.)

We may share this information with sister companies.

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Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at info.fromno19@gmail.com

(b) We have a contractual obligation.

(c) To comply with UK laws.

(d) We have a vital interest.

(e) We have a legitimate interest.

 

Cookie Information and Consent

Cookies are small blocks of data created by a web server while a user is browsing a website and placed on the user's computer or other device by the user’s web browser. Cookies are placed on the device used to access a website We use this information to process your order, and other services that may be requested (for example, to remember what's in your online basket, or to ensure security in online banking).

 

Other cookies are used to monitor traffic and activity on the site. You are free to refuse or except the placement of cookies, in the consent banner at the bottom of each webpage.

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How we store your personal information

Your information is securely stored on our UK server.

We keep order processing information for legally required periods to fulfill warranty obligations. We will then dispose your information by deleting the information from our server.

We do not keep information longer than 4 years or that period required to meet legal/regulatory requirements.

 

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectify - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to delete - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restrict - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object - You have the the right to object to the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

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Please contact us at info.fromno19@gmail.com if you wish to make a request.

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How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info.fromno19@gmail.com.

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You can also complain to the Information Commissioners Office if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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